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Dear Professional,

RE: INVITATION TO THE OUTSTANDING RECEPTIONIST & ADMINISTRATIVE PROFESSIONAL SEMINAR: THRIVING IN THE AI-POWERED WORKPLACE

"Customer service is not a department—it is everyone’s responsibility."

In today’s rapidly evolving workplace, receptionists and administrative professionals are no longer simply the first point of contact—they are brand ambassadors, customer experience champions, and operational coordinators who contribute directly to organizational success.

As Artificial Intelligence (AI) reshapes the workplace, front office professionals are increasingly expected to leverage digital tools, streamline workflows, and deliver exceptional service across both physical and virtual environments.

It is against this backdrop that we are delighted to invite your organization to participate in The Outstanding Receptionist & Administrative Professional Seminar: Thriving in the AI-Powered Workplace, a practical and transformative two-day programme designed to equip participants with the skills required to excel in the modern workplace.

Participants will gain practical skills in customer service excellence, professional communication, AI-powered productivity, digital administration, and workplace effectiveness.

SEMINAR DETAILS

Venue: Sarova Stanley Hotel, Nairobi, Kenya

Dates: Thursday 16th – Friday 17th July 2026

Time: 8:30 a.m. – 4:45 p.m.

Course Fee: Ksh. 38,200 per participant inclusive of:

• Two days of intensive training
• Buffet lunch and refreshments
• Seminar materials
• Certificate of Participation
• Applicable taxes

SPECIAL GROUP OFFER

Register 3 delegates and the 4th delegate attends FREE.

TARGET AUDIENCE

• Receptionists
• Administrative Professionals
• Executive Assistants
• Administrative Assistants
• Office Administrators
• Front Desk Officers
• Customer Service Officers
• Customer Care Centre Staff
• Personal Assistants

COURSE OUTLINE

DAY 1: FRONT OFFICE EXCELLENCE & CUSTOMER EXPERIENCE

Professional Communication & Executive Presence

• Professional etiquette and workplace conduct
• Effective verbal and non-verbal communication
• Telephone and virtual communication mastery
• Assertiveness and emotional intelligence
• Personal branding and executive presence

Front Office Excellence & Customer Experience

• Creating exceptional first impressions
• Delivering outstanding customer experiences
• Managing visitors professionally
• Handling difficult customers with confidence
• Building customer loyalty and trust

Visitor & Reception Management

• Visitor management systems and protocols
• Managing VIP guests and executives
• Reception security and access control
• Appointment and meeting coordination
• Maintaining professionalism under pressure

Workplace Productivity & Effectiveness

• Time and priority management
• Managing interruptions and competing demands
• Developing a growth mindset
• Building resilience and managing stress
• Creating a personal action plan for success

DAY 2: AI-POWERED PRODUCTIVITY & DIGITAL ADMINISTRATION

AI-Powered Productivity for Administrative Professionals

• Introduction to AI and its workplace applications
• Using AI to draft emails, reports, and correspondence
• AI-assisted meeting summaries and minute-taking
• Smart scheduling and calendar management using AI
• Automating repetitive administrative tasks
• Ethical and responsible use of AI

Digital Administration & Information Management

• Digital records and document management
• Data privacy and confidentiality
• Cloud collaboration tools and digital workflows
• Information organization and retrieval
• Best practices for secure information management

Business Writing & Professional Correspondence

• Writing effective emails and letters
• Report writing fundamentals
• Professional writing using AI tools
• Writing concise and impactful messages
• Avoiding common communication errors
• Meeting documentation and minute-taking

Future-Ready Administrative Skills

• Thriving in the AI-powered workplace
• Human skills that remain essential in the age of AI
• Continuous learning and adaptability
• Leveraging technology for efficiency and innovation
• Building a future-ready administrative career

WHAT PARTICIPANTS WILL GAIN

By the end of the seminar, participants will be able to:

✓ Deliver exceptional customer experiences
✓ Leverage AI tools to improve productivity
✓ Communicate professionally and confidently
✓ Manage front office operations effectively
✓ Produce high-quality business communications
✓ Strengthen their professional image and workplace impact
✓ Improve efficiency and organizational effectiveness

TESTIMONIALS

"Thumbs up! Your resource speaker is the best. She's one of those people who work and enjoy at the same time. Her energy is contagious."
— Concilia Barasa, Kenya Power

"Well presented and discussed. A very good seminar."
— Margaret Mwasi, Kenya Ports Authority

"It was great attending this training. I am now confident to handle in-house events in Subaru Kenya. I will definitely attend more of your trainings."
— Irene Njoka, Subaru Kenya

REGISTRATION

Do you have staff who would benefit from this programme?

For confirmation of participation, kindly submit the names of your nominees through the registration link below:

Registration Link:
https://forms.gle/Pth6LPPsGKxt9BqD9

Early registration is encouraged as spaces are limited.

Secure your delegates' slots today and equip your front office professionals with the customer experience, digital, and AI skills needed to excel in the modern workplace.

We look forward to partnering with you in empowering your front office professionals to thrive in the AI-powered workplace.

Best Regards,

Judy,
Delight Africa Ltd
1st Floor, Delight Centre
Muindi Mbingu Street, CBD Nairobi
P.O. Box 12269 – 00100, Nairobi, Kenya

Landline/WhatsApp:
+254 724 566 088 / +254 700 221 221

Promoting Professionalism in Corporate Training

Quote of the Day

"Good service is good business."
— Siebel Ad

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