bisnis internet

Greetings!

Bad debt, the opposite of profit, unfortunately, is part of doing business.
Debt needs to be managed to a minimum to ensure the company stays on the right track of profitability.

Without added investment, improving collection adds substantially to the bottom line.
Effective managers now view the credit and collection function as an overlooked profit maker.
Being able to extend the right amount of credit to the right accounts can expand sales and profits at almost no expense. That is why neglecting to manage credit and collection is like sabotaging your own business.

For companies, a well-trained employee means optimal resource utilization, increased cash conversion, reduced credit risk and excellent return on investment.

We therefore invite you to our Seminar on CREDIT MANAGEMENT, DEBT COLLECTION AND ACCOUNTS RECEIVABLES that will be held on 17^th-18^th APRIL, 2019 at THE KENYA SCHOOL OF MONETARY STUDIES, NAIROBI, KENYA.

This practical 2-day training course will show you how to improve your organization’s processes to increase the efficiency of credit collection. We look at how to best deal with customer excuses and manage disputed accounts correctly, and how to successfully negotiate repayment arrangements. With an abundance of practical and engaging collection and negotiation scenarios this program is designed to tutor new collectors and at the same time stands as a refresher for the more experienced ones.

Venue: The Kenya School of Monetary Studies, Nairobi Kenya  
Date:    17^th-18^th April, 2019
Course Fee: Ksh. 38,200 inclusive of 2 days attendance, buffet meals, teas, seminar kit and taxes.
NITA: Participating organizations can claim reimbursement of fee paid in accordance with NITA Rules.
Pay Scheme: Organizations sponsoring 3 participants get the 4th to attend free.

 

COURSE OUTLINE

How Accounts Receivable adds value to your organization
•    The role and purpose of credit in business
•    Defining the three stages of credit
•    The role of accounts receivable and debt collection in the supply chain
•   Practical Exercise: KPIs for a successful accounts receivable team

Critical elements of a successful credit policy
•    Developing an effective credit policy framework
•    Creating credit policies that work with your sales teams
•    Designing a good credit application and critical terms to include
•    Managing the risk of default
•    Practical Exercise: Debt escalation procedures

Assessing a customer’s creditworthiness: Your checklist
•    Understanding the types of information available about your customers
•    Analyzing both financial and non-financial information
•    Trade references and third party reports
•    How to analyze the balance sheets of key customers
•    Field sales reports and customer visits
•    Practical Exercise: Detecting early warning signs and acting upon them

Customer communication and disputed accounts
•    Customer profiling: What is your customer's mindset? Why do they not pay on time?
•    Dealing with difficult customers
•    Managing disputed accounts correctly
•    How to negotiate with customers
 •    Practical Exercise: to improve the success of your debt collection

Improving performance, efficiency, and accuracy in your processes
•    Maximising staff productivity and collections
•    Increasing the efficiency of your credit collection
•    How to set up efficient and user-friendly filing and records systems
•    Minimising fraud in accounts receivable
•    Practical Exercise: Establishing key performance measures for credit      management

Examining how and when to take legal action
•    Important factors to consider before taking court action
•    Using the Disputes Tribunal
•    Court proceedings: Information capsules, interlocutory steps, timeframes and documentation
•   Practical Exercise: Enforcement options: What is the best way to get paid?

Introduction to Insolvency for Credit Managers
•    What happens if a customer goes into liquidation or bankrupt?
•    Preferential payments: Where are you in the queue?
•    Practical Exercise: Working with liquidators and receivers

WHO SHOULD ATTEND
This is a very important Seminar for all personnel who act as

·        Credit Controllers, Managers & Supervisors

·        Accounts Receivable Officers, Supervisors & Clerks

·        Anyone with accounts receivable and credit collection responsibility

·        Debt Managers

·        Accounting Officers

·        Financial Administrators

·        Office Managers

·        Customer Care Department

·        Staff Members Willing To Refresh Their Credit Management Skills

 

METHODOLOGY

• Interactive input & presentation
• Case Studies 
• Discussions, Q&A (Question and Answer)

A better understanding of the credit assessment policy and its control mechanism, which covers credit evaluation and credit limit review, would lay down a strong foundation to manage your company’s risks to minimize bad debts.

CERTIFICATE

Upon successful completion of this program, participants will receive a Certificate of Achievement. 

TESTIMONIES

“I learnt how to engage better with customers. Overall, it is an excellent training.”Credit Control Officer, Michael Muciri
“I got to learn what I needed which is the strategies and effectiveness of debt collection.” –Manager, Janet Moraa
“After the course, I now see the importance of credit control to a company. I learned about strategies of collection through this training and all areas covered were great.”– Accountant, Cedric Angwenyi

Book Early, Limited slots are available for this Event

For information on participation, contact Catherine.

 

Profound Respects,

Catherine Wanja,

Delight Africa Ltd,

Dev Towers - 4th Floor, Suite 4A

Biashara Street, CBD Nairobi

P.O. Box 12269 - 00100, Nairobi Kenya

Land line: +254 722 533 771 (or) +254 700 221 221

Fax : 020 222 54 39

WhatsApp : +254 729 236 920
*‘**Promoting Professionalism in Corporate Training**’*

NITA Approved Trainers - No. TRN/1383

 

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Posted by bisnis internet at 2:27 AM | Permalink | Comments

Greetings!

Bad debt, the opposite of profit, unfortunately, is part of doing business.
Debt needs to be managed to a minimum to ensure the company stays on the right track of profitability.

Without added investment, improving collection adds substantially to the bottom line.
Effective managers now view the credit and collection function as an overlooked profit maker.
Being able to extend the right amount of credit to the right accounts can expand sales and profits at almost no expense. That is why neglecting to manage credit and collection is like sabotaging your own business.

For companies, a well-trained employee means optimal resource utilization, increased cash conversion, reduced credit risk and excellent return on investment.

We therefore invite you to our Seminar on CREDIT MANAGEMENT, DEBT COLLECTION AND ACCOUNTS RECEIVABLES that will be held on 17^th-18^th APRIL, 2019 at THE KENYA SCHOOL OF MONETARY STUDIES, NAIROBI, KENYA.

This practical 2-day training course will show you how to improve your organization’s processes to increase the efficiency of credit collection. We look at how to best deal with customer excuses and manage disputed accounts correctly, and how to successfully negotiate repayment arrangements. With an abundance of practical and engaging collection and negotiation scenarios this program is designed to tutor new collectors and at the same time stands as a refresher for the more experienced ones.

Venue: The Kenya School of Monetary Studies, Nairobi Kenya  
Date:    17^th-18^th April, 2019
Course Fee: Ksh. 38,200 inclusive of 2 days attendance, buffet meals, teas, seminar kit and taxes.
NITA: Participating organizations can claim reimbursement of fee paid in accordance with NITA Rules.
Pay Scheme: Organizations sponsoring 3 participants get the 4th to attend free.

 

COURSE OUTLINE

How Accounts Receivable adds value to your organization
•    The role and purpose of credit in business
•    Defining the three stages of credit
•    The role of accounts receivable and debt collection in the supply chain
•   Practical Exercise: KPIs for a successful accounts receivable team

Critical elements of a successful credit policy
•    Developing an effective credit policy framework
•    Creating credit policies that work with your sales teams
•    Designing a good credit application and critical terms to include
•    Managing the risk of default
•    Practical Exercise: Debt escalation procedures

Assessing a customer’s creditworthiness: Your checklist
•    Understanding the types of information available about your customers
•    Analyzing both financial and non-financial information
•    Trade references and third party reports
•    How to analyze the balance sheets of key customers
•    Field sales reports and customer visits
•    Practical Exercise: Detecting early warning signs and acting upon them

Customer communication and disputed accounts
•    Customer profiling: What is your customer's mindset? Why do they not pay on time?
•    Dealing with difficult customers
•    Managing disputed accounts correctly
•    How to negotiate with customers
 •    Practical Exercise: to improve the success of your debt collection

 

Improving performance, efficiency, and accuracy in your processes
•    Maximising staff productivity and collections
•    Increasing the efficiency of your credit collection
•    How to set up efficient and user-friendly filing and records systems
•    Minimising fraud in accounts receivable
•    Practical Exercise: Establishing key performance measures for credit      management

Examining how and when to take legal action
•    Important factors to consider before taking court action
•    Using the Disputes Tribunal
•    Court proceedings: Information capsules, interlocutory steps, timeframes and documentation
•   Practical Exercise: Enforcement options: What is the best way to get paid?

Introduction to Insolvency for Credit Managers
•    What happens if a customer goes into liquidation or bankrupt?
•    Preferential payments: Where are you in the queue?
•    Practical Exercise: Working with liquidators and receivers

WHO SHOULD ATTEND
This is a very important Seminar for all personnel who act as

·        Credit Controllers, Managers & Supervisors

·        Accounts Receivable Officers, Supervisors & Clerks

·        Anyone with accounts receivable and credit collection responsibility

·        Debt Managers

·        Accounting Officers

·        Financial Administrators

·        Office Managers

·        Customer Care Department

·        Staff Members Willing To Refresh Their Credit Management Skills

 

METHODOLOGY

• Interactive input & presentation
• Case Studies 
• Discussions, Q&A (Question and Answer)

A better understanding of the credit assessment policy and its control mechanism, which covers credit evaluation and credit limit review, would lay down a strong foundation to manage your company’s risks to minimize bad debts.

CERTIFICATE

Upon successful completion of this program, participants will receive a Certificate of Achievement. 

TESTIMONIES

“I learnt how to engage better with customers. Overall, it is an excellent training.”Credit Control Officer, Michael Muciri
“I got to learn what I needed which is the strategies and effectiveness of debt collection.” –Manager, Janet Moraa
“After the course, I now see the importance of credit control to a company. I learned about strategies of collection through this training and all areas covered were great.”– Accountant, Cedric Angwenyi

Book Early, Limited slots are available for this Event

For information on participation, contact Catherine.

 

Profound Respects,

Catherine Wanja,

Delight Africa Ltd,

Dev Towers - 4th Floor, Suite 4A

Biashara Street, CBD Nairobi

P.O. Box 12269 - 00100, Nairobi Kenya

Land line: +254 722 533 771 (or) +254 700 221 221

Fax : 020 222 54 39

WhatsApp : +254 729 236 920
*‘**Promoting Professionalism in Corporate Training**’*

NITA Approved Trainers - No. TRN/1383

 

To unsubscribe, please send STOP

Read more...!

Posted by bisnis internet at 9:22 AM | Permalink | Comments

THE FRAUD PREVENTION, DETECTION AND RESPONSE SEMINAR 21-22 MARCH 2019, AT THE KSMS, NAIROBI, KENYA

Introduction                                                                                    .                        

• Did you know that it is estimated that fraud cost the world economy more than 300 trillion Kenya shillings in 2018?
• Would you know if fraud was occurring in your organisation now?
• Do you know what the major fraud risks are in your business?
• Does your organisation have a fraud prevention strategy?
• Do you have a formal programme to tackle the risk posed by fraud?
• Do you have the use of any automated fraud detection techniques?
• If fraud is suspected do you have a clearly defined approach for managing the investigation?

 

If you have answered “no” to any of the above questions you are not alone.

Recent surveys have revealed that many organisations do not have a formalised approach to fraud prevention, detection or response.

 

This Delight Africa training seminar on Fraud Prevention, Detection and Response will help you to:

• Evaluate the likely frequency of cost of fraud in your organisation
• Develop a world-class fraud prevention programme
• Assess fraud scenarios by means of actual fraud cases
• Target key areas of fraud with proven detection techniques
• Significantly reduce the opportunities for corruption

 

Objectives                                                                                      .

After completing this Delight Africa training course you will be able to:

• Evaluate and challenge management’s fraud risks
• Understand how a fraudster thinks
• Apply successful techniques to help prevent fraud
• Promote an effective fraud prevention process
• Adopt data mining as a fraud prevention and detection tool
• Apply an effective fraud investigation process
• Apply audit skills to fraud investigation
• Spot when someone is not telling you the truth

 

Organisational Impact                                                                    .

This Delight Africa Fraud Prevention, Detection and Response training course will benefit organisations in all business sectors and will provide both public and private owned businesses with a much greater appreciation of the ever increasing risk posed by fraud, and how to deal with these threats.

 

This Delight Africa training course will enable organisational knowledge to be enhanced in the following areas:

• The breadth and impact of fraud risks, especially on business reputation
• The range of fraud indicators
• Achieving a cost-effective balance between prevention and detection
• The legal implications
• The need for vigilance
• Developing an anti-fraud policy

 

Personal Impact                                                                             .

This Delight Africa training course will enable delegates to enhance their personal knowledge in the following disciplines:

• Evaluating the fraud risks
• Using interrogation techniques to detect fraud
• Developing an effective fraud mitigation programme
• Completing a successful fraud investigation
• Delivering fraud awareness sessions to management

 

Who Should Attend?                                                                      .

This Delight Africa training course is suitable to a wide range of professionals but will greatly benefit:

• Managers needing a broader understanding of how to investigate all types of fraud
• Auditors who need to learn about the most modern approaches to fraud prevention and investigation
• Members of fraud teams who need to learn more about targeting internal fraud
• Managers needing a broader understanding of how to prevent and detect fraud

 

Seminar Outline                                                                             .

Day 1: Fraud Risks

 

Background

• Why is fraud such a serious issue?
• The Cost of Fraud
• Profile of a Fraudster
• Trends and Statistics regarding Detected Fraud
• Why fraud is probably being perpetrated now in your organisation? 

 

Evaluating the Fraud Risks

• Fraud Risk Management Process
• Building a Picture of the Major Fraud Risks
• Supplier and Outsourcing Fraud
• Fraud Risk Matrix
• Fraud Scenarios
• Design of Controls to Prevent Fraud
• Physical and Logical Access
• Supervision   

Exercise 1 - Identifying the fraud risks in your organisation 

 

Identity Fraud

• Identity Fraud – The Fastest Growing Fraud Risk
• Identity Fraud Examples
• How to protect your business?

Exercise 2 - Discussion about identity fraud

 

The Risk of Corruption

• Corruption Causes
• Corruption Indicators
• Fraud Red Flags
• Procurement Fraud Risks
• Bid Rigging – The issues to look for

Exercise 3 - Identifying corruption indicators

 

Day 2: Fraud Prevention & Response Process

 

Fraud Mitigation

• How to evaluate fraud risk mitigation?
• Why controls may not protect you?
• Putting Yourself in the Mind of the Fraudster
• Examination of Typical Controls in Place to Mitigate the Risks
• Identifying the Vulnerable Areas

Exercise 4 - Understanding how fraudsters think

 

Procurement Fraud

• Tendering and Bidding
• Common Indicators
• Supplier and Outsourcing Fraud
• Procurement and Inventory Fraud Risks
• A Procurement Fraud Checklist will be Provided

Exercise 5 - Fraud mitigation

 

Fraud Indicators

• The Top 30 Fraud Indicators
• How to spot the danger signals?
• Developing a Toolkit for Identifying Possible Frauds
• An Auditor’s Fraud Toolkit will be Provided

Exercise 6 - The fraud indicators

 

Implementing a Best Practice Fraud Prevention Process

• Introducing Effective Anti-fraud Policies
• Creating a Fraud Consciousness Loop
• Development of a Fraud Awareness Training Programme
• Communicating Standards of Expected Behaviour /Ethics
• The Need for Strong and Consistent Action When Fraud is Suspected
• Electronic Data and Asset Protection
• The Relationship between Fraud, Risk and Control

Exercise 7 - Developing a fraud awareness training programme

 

 Aiming for a Cost-effective Balance between Prevention and Detection

• Use of Management Check-lists
• The Need to be Able to Think like a Fraudster – To be able to prevent it
• Company Policy on Consequences of Committing Fraud
• Facilitation of Whistle Blowing
• Whistle Blowing Policy
• Pros and Cons of External Hot-lines
• Use of Specialists to Aid Detection and Investigation
• Preparing and Implementing Fraud Contingency Plans
• How to ensure fraud investigation is always given top priority?
• Use of Successful Fraud Investigation as a Moral Deterrent
• Managing the External Coverage of Proven Fraud

Exercise 8 - Fraudulent documents

 

Venue: The Kenya School of Monetary Studies

Dates:  21^st- 22^nd March, 2019

Course Fee: Ksh. 44,600 inclusive of 2 days attendance, meals, seminar kit and taxes.

Payment and Discount Scheme: 
Package of 3 Delegates + 1 Free

Do you have a number of staff who would benefit from this course? For confirmation of participation, please submit name(s) of your nominee(s) to Catherine (details below).

Your Investment will cater for; Research, Preparation, Presentation, Facilitator fees, Soft Copy of Training Materials (videos & manuals), Certificate of participation, Lunch & Refreshments.

 

Other Upcoming Events:-

 

1.    Finance & Accounting for Non-Financial Managers/Directors Seminar

17-18 April 2019 Mombasa, Kenya

 

2.    The Executive Presence Seminar

25-26 April 2019, Nairobi, Kenya

 

3.    Marketing for Non-Marketers/Directors Seminar

          2-3 May 2019, Mombasa, Kenya

 

Delighted to be at your esteemed service,

Catherine Wanja,

Delight Africa Ltd,

Dev Towers - 4th Floor, Suite 4A

Biashara Street, CBD Nairobi

P.O. Box 12269 - 00100, Nairobi Kenya

Land line: +254 722 533 771  Mobile : +254 700 221 221

WhatsApp : +254 729 236 920

Fax : 020 222 54 39
*‘**Promoting Professionalism in Corporate Training**’

NITA Approved Trainers - No. TRN/1383

Read more...!

Posted by bisnis internet at 2:33 AM | Permalink | Comments