EMERGING ISSUES AND CHANGES IN CREDIT MANAGEMENT: TRENDS, CHALLENGES, AND OPPORTUNITIES SEMINAR 4-6 DECEMBER 2019 AT SAROVA WHITESANDS MOMBASA, KENYA
Delight Africa invites you to join us at this dynamic and practical seminar on: ‘Emerging Issues and Changes in Credit Management: Trends, Challenges, And Opportunities.
Most companies extend credit to their customers.
It is often a crucial tool for attracting customers.
How you manage that process is a fundamental part of cash flow management.
People who owe you money, debtors, are a vital part of cash inflow and poorly managed credit can mean delays in converting sales to cash or, more seriously, trading with customers who are unable or unwilling to pay.
No one can doubt the vital importance of a well-trained, motivated, Credit Management team, totally focused on getting results.
Our three day training is geared to achieving precisely that.
With expert, enthusiastic, passionate presenters, high quality course notes, a superb learning environment and the stimulus of a challenging, but rewarding career, this course gives a thorough insight into all the practical and merging issues relating to Credit Management.
As with most areas of business, credit management evolves and grows as new technologies and innovation become available. Thanks to advances in technology, new trends are emerging on the credit management scene. This will allow businesses to lower costs, drive efficiencies, save time and may even have the potential to reshape the role of the credit manager.
Join us in Mombasa, for the opportunity to receive insight from top specialists in the field of Credit Management.
WHO SHOULD ATTEND?
This is a very important Seminar for all personnel who act as
· Credit Controllers, Managers & Supervisors
· Accounts Receivable Officers, Supervisors & Clerks
· Anyone with accounts receivable and credit collection responsibility
· Debt Managers
· Accounting Officers
· Financial Administrators
· Office Managers
· Customer Care Department
· Staff Members Willing To Refresh Their Credit Management Skills
TOPICS TO BE COVERED
- The Psychology of a Debtor
- The current challenges in the credit environment
- The major forms of credit, and the benefits to manufacturers/producers, vendors and consumers of credit availability.
- Risks in allowing credit to customers.
- Dealing with unmanageable debts
- Debts and third party collections
- The importance of liquidity, the management of liquidity; methods of improving liquidity.
- Responsibilities of the credit management function.
- Internal and external sources of information about customers or clients.
- Financial analysis of customer accounts: liquidity and profitability indicators, financial position, cash flow, working capital.
- Using performance indicators for customers, using a credit scoring system and the shortcomings of credit scoring systems.
- Granting credit and setting up customer accounts; various factors which affect the decision to allow credit.
- Procedures for opening a new credit account.
- Reasons for and processes when refusing to grant credit.
- Changes in credit terms; interest penalties for late payments.
- The different types of discounts and, why they are offered.
- Credit insurance; overseas sales and export credit insurance.
- Customers and contracts; elements of contracts; offer and acceptance. Breaches of contract.
- Conflict Resolution/Negotiation and effects on collections.
- Public Relations & Image management as tools of collections.
- Selling and statute law; trade descriptions acts, consumer credit acts.
- Methods of “chasing” and recovering outstanding debts.
- Monitoring and controlling customer accounts; useful techniques.
- Receivables and aged debtor reports.
- Doubtful and bad debts, provisions for doubtful debts. Writing off bad debts.
- Collecting debts and dealing with insolvency.
- Methods of collecting trade debts. Using third parties for debt collection.
- Taking a customer to court; legal terms, enforcement of judgements. Insolvency practitioners.
- Overview and review of Credit control policy.
- Cash Collection by Telephone for Credit
- Managing Commercial Credit Risk
- Understanding Financial Statements
- Effective methods of monitoring and controlling debts.
- Effective collection methods
- In-depth Accounts Analysis and Credit Scoring
METHODOLOGY
The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work.
Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields.
All facilitation and course materials will be offered in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued with a Delight Africa Certificate of Achievement.
DATE
4th-6th December, 2019
COURSE FEE
Ksh. 48,200 inclusive of 2 days attendance, buffet meals, teas, seminar kit and taxes.
NITA
Participating organizations can claim reimbursement of fee paid in accordance with NITA Rules.
PAY SCHEME
Organizations sponsoring 3 participants get the 4th to attend free.
TRAINING VENUE
The training will be held at The Sarova Whitesands Beach Resort & Spa, Mombasa, Kenya.
The course fee covers the course tuition, training materials, two break refreshments and lunch.
All participants will additionally cater for their, travel expenses, visa application, insurance and other personal expenses.
ACCOMMODATION
Accommodation is arranged upon request. For reservations get in touch via the contacts at the end of this email.
TESTIMONIALS
“I learnt how to engage better with customers. Overall, it is an excellent training.”Credit Control Officer, Michael Muciri
“I got to learn what I needed which is the strategies and effectiveness of debt collection.” –Manager, Janet Moraa
“After the course, I now see the importance of credit control to a company. I learned about strategies of collection through this training and all areas covered were great.”– Accountant, Cedric Angwenyi
Limited slots are available for this Event, Book Early.
For more information on participation, contact Catherine.
Profound Respects,
Catherine Wanja,
Delight Africa Ltd,
Dev Towers - 4th Floor, Suite 4A
Biashara Street, CBD Nairobi
P.O. Box 12269 - 00100, Nairobi, Kenya
Land line: +254 722 533 771 (or) +254 700 221 221
Fax : 020 222 54 39
WhatsApp : +254 729 236 920
*‘**Promoting Professionalism in Corporate Training**’*
NITA Approved Trainers - No. TRN/1383
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