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How a major project is handled can either make or break a person’s career — and even his organisation’s fortune. While in developed nations many people have formal training in project management, here in the Africa many project managers learn about project management on the job.

 

Overview

Projects are delivered by people and their attitudes and skills make a massive difference to the success of a project. The major difference between a project manager and a ‘Master’ project manager lies in the ability to understand that successful Project Management is about the effective utilization of both Hard Skills and Soft Skills. It goes without saying that ‘what’ you do as a project manager is important, but ‘how’ you do it is absolutely critical.

This seminar demonstrates the practice of project management hard and soft skills. It presents a number of ‘critical’ habits related to how you manage projects through, and with, people. Issues such as time management, personality types, how to understand and develop your team members, developing your leadership skills, conflict management, negotiation skills, building and motivating your team are comprehensively covered.

Venue: Sarova Whitesands Beach Resort & Spa, Mombasa, Kenya, East Africa

Date: 24^th-28^th April 2018

Course Fee: Ksh.83,200/- or USD 840/- inclusive of 5 days attendance, 5-course meals, seminar kit and taxes

Pay Scheme: Package of 3 Delegates get 1 Free Slot

How the Organisation will benefit

Both private and public organizations will greatly benefit from a systematic approach to managing projects, which will improve the likelihood of on-time and on-budget project completion by focusing on:

• Excelling in project management practice and increasing organisational maturity
• Equipping employees in refining abilities for project leadership and management
• Gaining confidence from customers by having project professionals having  a world-renown professional certification in project management
• Risk management planning in line with project objectives
• Proactive identification of risk sources and minimization of their impact
• Knowledge of risk compliance issues and practices
• Understanding the relationship between risk, scope, cost & time
• Knowledge of mathematical techniques used in risk analysis
• Evaluating alternative risk strategies and modifying project plans accordingly 

 

How the individual will benefit

Participants will benefit from:

• Becoming an expert in project management practice
• Gaining confidence and professional insights needed for a project management career
• Applying best practices that apply to diverse projects in multiple industries
• Obtaining a world-renown professional certification in project management
• Project management experience can open up the doors to rapid promotion

 

Who Should Attend?

This course is ideal for any director, manager, project manager, team leader and project team members who are often/occasionally involved in group work, or formally established projects and require professional training in the tools and techniques used in project planning, implementation and control.

 

Training Methodology
The seminar leaders use a mix of lecture sessions, group exercises and beach discussions to create an effective environment for learning project management tools and concepts.
This seminar is filled with many examples and illustrations to use as reference point afterwards.

A check-in desk on the venue will be open from 8:00 a.m. and the seminar will run from 8:30 a.m. to 5:00 p.m. each day.

Key Themes covered over the duration of the program include:

Day 1 - Introduction to projects

• Benefits of project management
• Why some projects fail?
• The 5 principles of project management
• Using a project management ‘approach’
• The business case – it’s importance and relevance
• Roles in project management
• Building the project management team

 

Day 2 - Scoping and laying the foundations

• Developing a clear project scope and objectives
• Leadership in projects – what does it mean to you?
• Project paperwork – is it really necessary?
• Stakeholder management – the first stage of risk assessment
• Risk management – ensuring you practice prevention
• Developing your project plan using a robust planning process Stage I

 

Day 3 - Organising for success and gaining & maintaining commitment

• Developing your project plan using a robust planning process Stage II
• Personal attitudes and human behaviours
• Effective influence and persuasion
• Empowerment through effective delegation
• Understanding interpersonal relationships and the impact on performance

 

Day 4 - Monitoring and controlling projects

• Tracking you are still delivering the project – data information
• Managing the tensions
• Further developing your people (soft) skills
• Lessons learned and creating learning culture
• Knowledge transfer
• The Project Support Office

 

Day 5 - Staying focused, delivering and closing your project

• Decision making for success
• An introduction to creative thinking
• Personal time management – the impact on projects
• Meeting skills
• Formally closing the project
• Celebrating success

A take-away workbook is yours to keep!
Like this program, a delegate workbook has been soundly researched by a team of specialized curriculum developers. The information is timely, relevant and designed for long-term results. After the program, it will be a valuable desktop reference to help implement the new skills back at the office.

Your Investment will cater for; Presentation, Facilitators fees, A Take Away Workbook, All Training Materials (videos & manuals), Certificate of participation, Sumptuous Meals, Photography & Refreshments.
(Transport & Accommodation is self-sponsored. However, upon request, we can assist you in hotel booking & train, air or bus reservations.)

Sponsor Background
Delight Africa is one of East Africa’s most respected providers of professional seminars with a reputation for high-quality, convenient and practical business-skills training in every industry and sector.

As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That’s why our goal is the same today as it was 8 years ago – to provide the best choice in business skills training with maximum convenience to help you – our customer – achieve success!

Reviews – What Others Say About The Program…

1. ‘Seminar helped me to make an effective project brief.’ – Benson Muthee, Team Leader, Global NGO

2. ‘It was really great! I learned a lot! Good ability to simplify topics that enables the audience to easily understand the subject.’ – Jane Rono, Manager, County Government

3. ‘Excellent / highly recommended to those willing to learn more things about Project Management.’ – Duncan Khaemba, Insurance Manager

Limited slots are available for this Event.

For more information on participation, contact Catherine.

Profound Respects,

Catherine Wanja,

Delight Africa Ltd,

Dev Towers - 4th Floor, Suite 4A

Biashara Street, CBD Nairobi

P.O. Box 12269 - 00100, Nairobi Kenya

Land line: +254 722 533 771 Mobile : +254 700 221 221

Mobile: +254 711 22 88 88                                                

Fax : 020 222 54 39

WhatsApp : +254 729 236 920
*‘**Promoting Professionalism in Corporate Training**’*

NITA Approved Trainers - No. TRN/1383

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In today's business world, where every manager is held accountable for the bottom line, you have to be project-management savvy.
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NITA Approved Trainers - No. TRN/1383

The Advanced Front Desk Professionals Seminar

Greetings!

I earnestly invite your organisation to this MUST attend Front Office training seminar.

This workshop will give your front office team easy to implement front office techniques delivered in a highly motivating style.  This special 2 days will ABSOLUTELY change the culture of their practice and they will return more knowledgeable and ready to perform as 'Front Office Megastars'.
This transformative program will give front desk staff the powerful tools they need to handle the difficult challenges that go hand in hand with their important job!

We understand the front desk staff position is often anything but easy. They are handling telephone calls, emails, late appointments and missed appointments, cancellations, downtime, payments & demanding customers.  The list can go on and on.

Venue: The Kenya School of Monetary Studies

Dates:  29^th-30^th March, 2018

Course Fee: Ksh. 28,200 inclusive of 2 days attendance, meals, seminar kit and taxes.

Payment and Discount Scheme: 
Package of 3 Delegates + 1 Free

Target Audience: 

Executive Assistants, Administrative Assistants, Receptionists, Front Desk Staff, Telephonists, Switchboard Operators, Personal Assistants, Customer Service/Care Centre Staff

 

Course Overview
Several phone lines are ringing, lights on the phone are blinking, coworkers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other important questions for those who work as an organization’s first-impression representative at the front desk. In addition to learning the elements of effective verbal and visual communication, participants will find out how to expertly satisfy even the most demanding, difficult visitors without jeopardizing their performance.

Program Objectives

At the program’s conclusion, participants should be able to:

• Describe the components of a professional image at the front desk.
• Understand that their workspace is an extension of themselves and should reflect a professional image as well.
• Manage all communication with clarity, accuracy, and courtesy.
• Improve verbal communication with those they meet face to face.
• Interpret the body language of others to determine how best to communicate with them.
• Minimize interruptions caused by visitors and coworkers in a tactful yet determined way.
• Implement strategies for dealing politely and successfully with discourteous, demanding, or dissatisfied visitors.
• Explain precautionary steps they should take in emergency situations that might compromise the safety of everyone in the workplace.
• Develop a personal action plan to improve both their image and their skills at the front desk.

The following outline highlights some of the course’s key learning points.

Workshop Outline

Best Foot Forward: Features of a Professional Image

In this introductory discussion, participants will discuss the components that make for a first-class impression. Using an array of visual examples, the facilitator will help participants discover both obvious and subtle signals front-desk employees give before saying a single word when encountering others. By examining the outward signs of those with a polished presence, they will have a better sense of steps they can take immediately to create a professional image for themselves and their organization.

 

One Step Back: What Will Ruin the Image?

In this part of the workshop, participants will learn the behaviors and habits that can destroy not only their image but that of their organization. They will see how body language, mannerisms, appearance, and personal grooming considerations can enhance or destroy their credibility. Also, they will see the physical space they occupy at work is an important part of their image that should not be neglected. We will also discuss techniques and tools for clearing and organizing desk space, managing paper, and maintaining a professional environment. 

 

Whose Line Is It Anyway? : Taking and Making Calls like a Pro

As important as it is to project professionalism in person, it is just as important to do so over the telephone. In this seminar segment, participants will learn how to convey a positive image over the phone by using appropriate greetings that are warm and welcoming. They will find out ways to put callers on hold politely and learn alternatives to keeping them on hold indefinitely. The facilitator will also share strategies for taking messages quickly and accurately, transferring calls with ease and grace, and ending calls with overly talkative callers without appearing abrupt or rude.

 

Beyond Words: What the Body Says

Posture, arm placement, hand gestures, and facial features speak volumes even when people are silent. Being aware of their own body signals and knowing how to “read” those that others send will contribute to both improved personal image and better customer service. In this portion of the workshop, participants will complete their discussion of communication techniques by learning how to interpret body language in themselves and others. 

 

Security Concerns: Staying Safe at the Front

The front desk is just that, the front. In this part of the program, we will explore the importance of being not only courteous but cautious too. During this segment, we will talk about security, surprises, and what to do if and when the unexpected should occur.

 

Grace under Pressure: Handling Difficult People with Diplomacy and Tact

The mark of true professionalism in front-desk representatives is their ability to deal effectively with problematic visitors without losing patience or dignity. Remaining professional with those who don’t return the courtesy requires special skill and remarkable self-control. At this point in the program, we will explore tactful, polite, and safe ways for handling visitors who have no appointments, those who are angry and impatient, those who hover and other characters that present a challenge. 

By the conclusion of this interactive program, participants should have a better grasp of skills and behaviors the should exhibit to run a friendly, efficient, and safe front desk

 

Testimonials

 

“Thumbs up! Your resource speaker is the best. She's one of those people who work and enjoy at the same time. Her energy is contagious.”

--- Concilia Barasa, Kenya Power

 

“Well presented and discussed. A very good seminar.”

--- Margaret Mwasi, Kenya Ports Authority

 

“It was great attending this training. I am now confident to handle in-house events in Subaru Kenya. I will definitely attend more of your trainings.”

--- Irene Njoka, Subaru Kenya

 

“For someone who has no front office background, it's amazing that I am able to understand the lesson very well. I have gained the basic knowledge required.”

Marion Oloo, FEU-East Africa College 

 

“I've been in a lot of seminars, but this is the first time I really participated in the discussions. For sure, I'll be able to apply everything I acquired from this seminar.”

Mary Kimani Thuo, Insular Life

 

 

 Do you have a number of staff who would benefit from this course? For confirmation of participation, please submit name(s) of your nominee(s) to front2018@outlook.com

Your Investment will cater for; Presentation, Facilitator fees, Soft Copy of Training Materials (videos & manuals), Certificate of participation, Lunch & Refreshments.

 

Other Upcoming Event:-

Marketing for Non-Marketers Seminar, 28-30 March, 2018 at Sarova Whitesands Mombasa

 

Happy to be at your esteemed service,

Catherine,

Delight Africa Ltd,

Dev Towers - 4th Floor, Suite 4A

Biashara Street, CBD Nairobi

P.O. Box 12269 - 00100, Nairobi Kenya

Land line: +254 722 533 771  Mobile : +254 700 221 221

Fax : 020 222 54 39

WhatsApp : +254 729 236 920
*‘**Promoting Professionalism in Corporate Training**’

NITA Approved Trainers - No. TRN/1383

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