bisnis internet: June 2026

Dear Professional,

RE: INVITATION TO THE OUTSTANDING RECEPTIONIST & ADMINISTRATIVE PROFESSIONAL SEMINAR: THRIVING IN THE AI-POWERED WORKPLACE

"Customer service is not a department—it is everyone’s responsibility."

In today’s rapidly evolving workplace, receptionists and administrative professionals are no longer simply the first point of contact—they are brand ambassadors, customer experience champions, and operational coordinators who contribute directly to organizational success.

As Artificial Intelligence (AI) reshapes the workplace, front office professionals are increasingly expected to leverage digital tools, streamline workflows, and deliver exceptional service across both physical and virtual environments.

It is against this backdrop that we are delighted to invite your organization to participate in The Outstanding Receptionist & Administrative Professional Seminar: Thriving in the AI-Powered Workplace, a practical and transformative two-day programme designed to equip participants with the skills required to excel in the modern workplace.

Participants will gain practical skills in customer service excellence, professional communication, AI-powered productivity, digital administration, and workplace effectiveness.

SEMINAR DETAILS

Venue: Sarova Stanley Hotel, Nairobi, Kenya

Dates: Thursday 16th – Friday 17th July 2026

Time: 8:30 a.m. – 4:45 p.m.

Course Fee: Ksh. 38,200 per participant inclusive of:

Two days of intensive training
Buffet lunch and refreshments
Seminar materials
Certificate of Participation
Applicable taxes

SPECIAL GROUP OFFER

Register 3 delegates and the 4th delegate attends FREE.

TARGET AUDIENCE

Receptionists
Administrative Professionals
Executive Assistants
Administrative Assistants
Office Administrators
Front Desk Officers
Customer Service Officers
Customer Care Centre Staff
Personal Assistants

COURSE OUTLINE

DAY 1: FRONT OFFICE EXCELLENCE & CUSTOMER EXPERIENCE

Professional Communication & Executive Presence

Professional etiquette and workplace conduct
Effective verbal and non-verbal communication
Telephone and virtual communication mastery
Assertiveness and emotional intelligence
Personal branding and executive presence

Front Office Excellence & Customer Experience

Creating exceptional first impressions
Delivering outstanding customer experiences
Managing visitors professionally
Handling difficult customers with confidence
Building customer loyalty and trust

Visitor & Reception Management

Visitor management systems and protocols
Managing VIP guests and executives
Reception security and access control
Appointment and meeting coordination
Maintaining professionalism under pressure

Workplace Productivity & Effectiveness

Time and priority management
Managing interruptions and competing demands
Developing a growth mindset
Building resilience and managing stress
Creating a personal action plan for success

DAY 2: AI-POWERED PRODUCTIVITY & DIGITAL ADMINISTRATION

AI-Powered Productivity for Administrative Professionals

Introduction to AI and its workplace applications
Using AI to draft emails, reports, and correspondence
AI-assisted meeting summaries and minute-taking
Smart scheduling and calendar management using AI
Automating repetitive administrative tasks
Ethical and responsible use of AI

Digital Administration & Information Management

Digital records and document management
Data privacy and confidentiality
Cloud collaboration tools and digital workflows
Information organization and retrieval
Best practices for secure information management

Business Writing & Professional Correspondence

Writing effective emails and letters
Report writing fundamentals
Professional writing using AI tools
Writing concise and impactful messages
Avoiding common communication errors
Meeting documentation and minute-taking

Future-Ready Administrative Skills

Thriving in the AI-powered workplace
Human skills that remain essential in the age of AI
Continuous learning and adaptability
Leveraging technology for efficiency and innovation
Building a future-ready administrative career

WHAT PARTICIPANTS WILL GAIN

By the end of the seminar, participants will be able to:

✓ Deliver exceptional customer experiences
✓ Leverage AI tools to improve productivity
✓ Communicate professionally and confidently
✓ Manage front office operations effectively
✓ Produce high-quality business communications
✓ Strengthen their professional image and workplace impact
✓ Improve efficiency and organizational effectiveness

TESTIMONIALS

"Thumbs up! Your resource speaker is the best. She's one of those people who work and enjoy at the same time. Her energy is contagious."
— Concilia Barasa, Kenya Power

"Well presented and discussed. A very good seminar."
— Margaret Mwasi, Kenya Ports Authority

"It was great attending this training. I am now confident to handle in-house events in Subaru Kenya. I will definitely attend more of your trainings."
— Irene Njoka, Subaru Kenya

REGISTRATION

Do you have staff who would benefit from this programme?

For confirmation of participation, kindly submit the names of your nominees through the registration link below:

Registration Link:
https://forms.gle/Pth6LPPsGKxt9BqD9

Early registration is encouraged as spaces are limited.

Secure your delegates' slots today and equip your front office professionals with the customer experience, digital, and AI skills needed to excel in the modern workplace.

We look forward to partnering with you in empowering your front office professionals to thrive in the AI-powered workplace.

Best Regards,

Judy,
Delight Africa Ltd
1st Floor, Delight Centre
Muindi Mbingu Street, CBD Nairobi
P.O. Box 12269 – 00100, Nairobi, Kenya

Landline/WhatsApp:
+254 724 566 088 / +254 700 221 221

Promoting Professionalism in Corporate Training

Quote of the Day

"Good service is good business."
— Siebel Ad

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