| DELIGHT AFRICA LTD |
CORPORATE TRAINING |
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TWO-DAY SEMINAR
Credit Control, Debt Collection, Negotiation & Recovery Management
Protecting Cash Flow, Recovering More and Keeping the Customer
Thursday 5th – Friday 6th November 2026
Sarova Stanley Hotel, Nairobi
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Dear Manager,
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“A sale is not complete until the money is in the bank.” |
Overdue invoices put pressure on working capital, push up collection costs and, left unchecked, become bad debts. Your team must recover outstanding debts without damaging the customer relationships your business depends on. We invite your organisation to a practical two-day seminar that equips credit, finance and collection teams to do exactly that. |
| Recover more. • Reduce overdue accounts. • Protect the customer relationship. |
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Seminar Details
| VENUE |
Sarova Stanley Hotel, Nairobi |
| DATES |
Thursday 5th – Friday 6th November 2026 |
| TIME |
8:30 a.m. – 5:00 p.m. |
| COURSE FEE |
KSh 43,200
per participant, VAT inclusive |
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SPECIAL GROUP OFFER
Register 3 delegates and the 4th attends FREE.
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Fee Covers |
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Two days of practical facilitator-led training |
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Seminar materials |
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Buffet lunch and refreshments |
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Certificate of Participation |
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Who Should Attend |
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Credit Managers, Credit Controllers and Credit Supervisors |
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Credit Officers, Credit Analysts and Credit Administrators |
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Debt Collectors, Recovery Officers and Collections Team Leaders |
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Finance Managers, Financial Controllers and Chief Accountants |
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Accountants, Accounts Receivable and Billing Staff |
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Loan Officers, Relationship Managers and Branch Managers |
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Bank, SACCO and Microfinance Credit Staff |
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Hire Purchase, Asset Finance and Insurance Premium Collection Staff |
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Sales, Key Account and Customer Service Staff handling credit customers |
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Property Managers, School Bursars and Hospital Credit Control Staff |
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Legal Officers and Company Secretaries |
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Internal Auditors and Risk Officers |
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Business Owners, Directors and General Managers |
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Course Outline |
DAY ONE
Credit Control & Debt Collection |
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MODULE 01
Credit Management Fundamentals & Credit Policy
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The role of credit in sales, working capital and cash flow |
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Developing a credit policy aligned with organisational objectives |
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The true cost of late payment and bad debt |
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Working with sales to manage credit risk |
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MODULE 02
Credit Assessment & Risk Analysis
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Customer onboarding, KYC and credit applications |
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Assessing creditworthiness: the 5 Cs of credit |
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Credit reference bureau reports and financial statements |
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Credit limits, guarantees and collateral |
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MODULE 03
Credit Control & Accounts Receivable Management
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Credit control systems that reduce default risk |
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Billing and invoicing practices that prevent disputes |
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Debtor ageing analysis and early warning signs |
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Key metrics: Days Sales Outstanding (DSO), collection effectiveness, bad debt ratio |
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MODULE 04
Effective Debt Collection Techniques
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Collection versus recovery: when to escalate |
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Building a structured collection cycle |
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Effective collection calls, emails and reminder letters |
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Handling excuses, disputes and broken promises |
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DAY TWO
Negotiation & Debt Recovery Management |
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MODULE 05
Negotiation Skills for Debt Recovery
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Preparing for a debt negotiation |
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Negotiation styles, tactics and persuasion |
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Structuring repayment plans and settlement agreements |
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Securing commitment and following through |
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MODULE 06
Handling Difficult Debtors & Preserving Relationships
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Assertive communication and emotional intelligence |
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Managing evasive, hostile and financially distressed debtors |
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Recovering the debt while keeping the customer |
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Ethics and professional conduct in collection |
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MODULE 07
Legal Framework & Debt Recovery Options in Kenya
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Demand letters and the legal recovery process |
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The Small Claims Court and other civil recovery routes |
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Enforcing guarantees and securities |
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Working with debt collection agencies, auctioneers and advocates |
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Data protection and customer privacy |
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MODULE 08
Technology, Reporting & Action Planning
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AI-assisted reminders, receivables tracking and follow-up |
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Debtor reports and dashboards for management |
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Bad-debt provisioning, escalation and write-off controls |
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Developing personal and departmental action plans |
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What Participants Will GainBy the end of the seminar, participants will be able to:
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Write and apply a clear credit policy |
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Assess credit risk and set sound limits and terms |
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Reduce overdue accounts through tighter credit control and billing |
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Collect faster with a structured, professional approach |
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Negotiate repayment plans while protecting customer relationships |
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Choose the right legal and recovery route for each debt |
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Track receivables performance and report it to management |
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Nominate Your Team TodayTo reserve places for your organisation, contact Judy Gitau on +254 724 566 088, or reply to this email and we will send you the registration form.
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REGISTRATION DEADLINE
Monday, 2nd November 2026
Register 3 delegates and the 4th attends FREE.
Spaces are limited and allocated on a first-come basis.
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We look forward to welcoming your team. Best regards, Judy Gitau Delight Africa Ltd |
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DELIGHT AFRICA LTD
Promoting Professionalism in Corporate Training
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