bisnis internet: Front Office Excellence & AI Skills | Sarova Stanley, 15–16 Oct

DELIGHT AFRICA LTD

Corporate Training

The Premium Business Training Solutions Provider

Two-Day Seminar | Nairobi

The Outstanding Receptionist & Administrative Professional

Thriving in the AI-Powered Workplace

Sarova Stanley Hotel • Thursday 15^th – Friday 16^th October 2026

Dear Manager,

“Customer service is not a department — it is everyone’s responsibility.”

Receptionists and administrative professionals are no longer simply the first point of contact — they are brand ambassadors and operational coordinators whose work shapes how clients experience your organization. As AI reshapes the workplace, they are also expected to use digital tools confidently and deliver that experience across both physical and virtual environments.

We are delighted to invite your organization to this practical two-day programme, designed to equip front office professionals with skills in customer service excellence, professional communication, AI-powered productivity, and digital administration.

Seminar Details

Venue

Sarova Stanley Hotel, Nairobi

Dates

Thursday 15^th – Friday 16^th October 2026

Time

8:30 a.m. – 5:00 p.m.

Course Fee

Ksh. 33,200 per participant (VAT inclusive)

Fee Covers

✓ Two days of intensive training

✓ Buffet lunch and refreshments

✓ Seminar materials

✓ Certificate of Participation

Special Group Offer

Who Should Attend

Receptionists Administrative Professionals Executive Assistants Administrative Assistants Office Administrators Front Desk Officers Customer Service Officers Customer Care Centre Staff Personal Assistants

Course Outline

Day One

Front Office Excellence & Customer Experience

Professional Communication & Executive Presence

• Professional etiquette and workplace conduct

• Effective verbal and non-verbal communication

• Telephone and virtual communication mastery

• Assertiveness and emotional intelligence

• Personal branding and executive presence

Front Office Excellence & Customer Experience

• Creating exceptional first impressions

• Delivering outstanding customer experiences

• Managing visitors professionally

• Handling difficult customers with confidence

• Building customer loyalty and trust

Visitor & Reception Management

• Visitor management systems and protocols

• Managing VIP guests and executives

• Reception security and access control

• Appointment and meeting coordination

• Maintaining professionalism under pressure

Workplace Productivity & Effectiveness

• Time and priority management

• Managing interruptions and competing demands

• Building resilience and managing stress

• Creating a personal action plan for success

Day Two

AI-Powered Productivity & Digital Administration

AI-Powered Productivity for Administrative Professionals

• Using AI to draft emails, reports, and correspondence

• AI-assisted meeting summaries and minute-taking

• Smart scheduling and calendar management

• Ethical and responsible use of AI

Digital Administration & Information Management

• Digital records and document management

• Data privacy and confidentiality

• Cloud collaboration tools and digital workflows

• Best practices for secure information management

Business Writing & Professional Correspondence

• Writing effective emails and letters

• Report writing fundamentals

• Professional writing using AI tools

• Meeting documentation and minute-taking

Future-Ready Administrative Skills

• Human skills that remain essential in the age of AI

• Continuous learning and adaptability

• Leveraging technology for efficiency and innovation

• Building a future-ready administrative career

What Participants Will Gain

By the end of the seminar, participants will be able to:

✓ Deliver exceptional customer experiences

✓ Leverage AI tools to improve productivity

✓ Communicate professionally and confidently

✓ Manage front office operations effectively

✓ Produce high-quality business communications

✓ Strengthen their professional image and workplace impact

Do you have staff who would benefit from this programme?

Kindly submit the names of your nominees through the registration link below.

Registration closes Monday, 12^th October 2026.
Spaces are limited and allocated on a first-come basis.

For enquiries, contact Judy Gitau on +254 724 566 088 or simply reply to this email.

We look forward to partnering with you in empowering your front office professionals to thrive in the AI-powered workplace.

Best regards,

Judy Gitau

Delight Africa Ltd

DELIGHT AFRICA LTD

1^st Floor, Delight Centre, Muindi Mbingu Street, CBD Nairobi
P.O. Box 12988 – 00100, Nairobi, Kenya
Landline / WhatsApp: +254 724 566 088 | +254 700 221 221

Promoting Professionalism in Corporate Training

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